According to Deloitte, travel and tourism is one of the world’s fastest growing sectors, with bookings hitting close to $1.6 trillion in 2017. This expansion had skyrocketed career opportunities in the industry all over the world. Especially due the global nature of the hospitality industry, whether a person works in Asia, Europe, Africa, or America, it is imperative for them to have a good knowledge of English to be successful. English for the Hospitality Industry is crucial for your workers to improve their customer service, internal communication, and productivity.
Three reasons why English for the Hospitality Industry will be beneficial to your workers:
1. Improves the quality of customer service
Workers in the industry interact with customers on a daily basis and have to provide a good customer service to their guests. It is crucial for your workers to not only understand and identify with the customers, but to also know how to effectively reply to their questions, needs and concerns. English is the most common and universal language in the world. Even if tourists don’t speak the language, often English will be a common ground anywhere they go. So any of your LEP (limited English proficiency) workers should absolutely take English classes for the hospitality industry to make sure they can provide that common ground for tourists!
2. English programs for the hospitality industry advance internal and external communication
Interacting with a global clientele requires a good knowledge of English as a means of communicating effectively with any type of client anywhere in the world. Most businesses in the industry form part of chains that operate on a global level and have offices worldwide. Hence, most departments are interconnected and require daily communication between them. A lack of solid English language skill will result in your workers not communicating effectively with colleagues, clients, or managers and will eventually lead to loss of guests and failure in the organization. English training for the hospitality industry will help everyone within the chain to communicate better from bottom to top.
3. ESL programs for the hospitality industry boosts workers confidence and improves efficiency.
Confidence is one of the most important traits a worker in the hospitality industry needs to possess. It allows workers to better manage their relationship with customers and work effectively with their colleagues. According to a statistic from Statista, in 2017, it was estimated that the number of international tourist arrivals worldwide would reach approximately 1.31 billion. Working in such a fast-paced environment requires workers to be confident enough to know what they are doing and saying when interacting with tourists. No matter what position or sector in the industry, learning English will ensure higher performance, better productivity ,and efficiency to workers and professionals.
Our English Programs for Hotel Employees Course
Our ESL courses for the hospitality industry will help workers in the hospitality industry to successfully communicate better with guests, answer their questions, and handle their complaints. Our courses are offered nationwide and are tailored to every field within the industry.