Are you an organization looking to better serve the needs of your multilingual audience through an online chatbot for your website? Language Connections specializes in providing chatbot localization services to ensure no customer, regardless of language group, is left behind.
Regulating Chatbot Localization
The use of chat bots online today has significantly increased as part of the rapidly developing industry of artificial intelligence. However, there are currently no federal laws outlining how companies can or cannot use chatbots online for their business. Despite this, there have been a few attempts to create legislation regarding this topic on the state level, such as California’s 2019 state legislative ruling of Chapter 6. Bots [17940-17943] under their Business and Professions Code (BPC). This new regulation states that no person shall be able to use a chat bot to communicate with a fellow customer of California online with intentions to hide its identity of being AI in order to incentivize a purchase or sale of goods or services in a commercial transaction. However, on the whole, regulating AI remains too complex to properly regulate. Therefore, it is mostly left up to platform or website owners to decide how to best serve their user base through chat bot options.
The Benefits Of Chatbot Localization
While there are currently no language-related regulations regarding the implementation of chatbot translation services, there are still many reasons why you should invest in localizing your chat bot feature to improve online customer experience. Major corporations such as Google, Microsoft, and even university online library platforms are heavily dependent on chatbot localization services. Implementing a multilingual chatbot service drastically increases customer retention and conversion rates by providing support from the chat bot in their native language. Multilingual chatbots also make your business stand apart from others and make it more appealing to potential customers, as they allow for more efficient transactions and provide filters to better allocate your team’s resources. Overall, while chatbots do not have significant government regulations within the current marketplace, they still hold many benefits for both your team and your diverse client base.
Why Language Connections?
Here at Language Connections, we offer custom translation services to meet your chatbot localization needs. With over 30 years of experience providing business translation services and interpreting services, you can ensure that your organization will abide by transparency guidelines through the translation and localization services here at Language Connections. Whether your client base speaks a single foreign language or 10, we offer localization services in over 100 different languages to meet your needs through our team of over 4,000 professionally trained linguists. Request a quote today to get started on localizing your organization’s chatbot!
About Language Connections:
Language Connections is one of the top language service companies in the US. Over the last 30 years, we’ve focused on providing the best business translation services, interpreting services, as well as interpreter training and customized language training programs. In addition to top-tier corporate language training, we offer certified corporate interpreters and professional business translation services in 200+ languages. Our network includes linguists with backgrounds in all major industries. They’re ready to meet your needs, whether they’re for technical translation services, legal translation, government translation services, international development translation services, education translation services, life sciences translation, or something else. Reach out to us today for a free quote on our cost-efficient and timely translation services, interpreters, or other linguistic services.
Language Connections Inc.
2001 Beacon Street, Suite 105,
Boston, MA 02135
Phone: +1-617-731-3510
Email: service@languageconnections.com